Issues which ask questions about an existing business process or which require the development of a new one

Issues where the work required is "straightforward" (such as fixing typos, manually configuring a service), usually time-boxed to half-a-day

Communication required to release feature

Issues which cannot be addressed without some design work being carried out

Issue relates to developer tooling or documentation

Issues which require active software or infrastructure-as-code development work

Issues which primarily contain or require a discussion rather than a task

Issues which require writing documentation for the team or end users

The most detailed type of epic - issues are attached to epics at this level

Mid-level epic

Used for grouping detailed epics for easier management

To capture anticipated work while allowing it to be filtered out of epic lists/boards

Issues created for heat tickets

Issue is incomplete and needs its description improving

Functionality of product is not as designed or intended by the code author