Service Wrapper
Produce & agree service wrapper document as a pre-req for moving new card system to BAU and handing over 1st & 2nd line support arrangements to the Service Desk (see https://confluence.uis.cam.ac.uk/display/SM/Service+Wrapper+Considerations).
Items required to complete a Service Wrapper
-
Service Wrapper (in Sharepoint, document owned by SMO) -
Data Protetion Impact Assessment -
Acceptable Use Policy -
Information Access and Security Policy -
TDA approved NFRs - uis/devops/iam&117 -
Change management process (assumed to be UIS CAB) -
Disaster Recovery plan/arrangements - https://gitlab.developers.cam.ac.uk/uis/devops/iam/card-database/feedback/-/issues/449 -
Business Continuity plan/arrangements - https://gitlab.developers.cam.ac.uk/uis/devops/iam/card-database/feedback/-/issues/449 -
Inclusion in the Information Assets Register -
Institutional Risk Register entry -
Service KPIs -
Developer documentation -
User facing documentation -
Handover to Service Desk - #251 -
Data Retention Policy - https://gitlab.developers.cam.ac.uk/uis/devops/iam/identity-business-analysis/-/issues/98