FAQs.md

@@ -79,3 +79,21 @@ No. Our GitLab install is based on the official GitLab Helm chart for deployment
 ## I'm getting emails about "Auto DevOps" being disabled.
 
 [Auto DevOps](https://docs.gitlab.com/ee/topics/autodevops/) is a feature of GitLab whereby it automatically attempts to run a CI pipeline with sensible defaults for software projects. If the pipeline fails the first time it is run, Auto DevOps is automatically disabled for your project. If you have no interest in Auto DevOps you can [disable it for a project or for all projects within a group](https://docs.gitlab.com/ee/topics/autodevops/#enablingdisabling-auto-devops-at-the-group-level).
+
+## Is my data safe?
+
+We have implemented appropriate data safety and integrity measures such as snapshots and backups.
+
+## What data can we store on this service?
+
+We recommend that you do not store any data above [Level 2 classification](https://help.uis.cam.ac.uk/service/storage/onedrive/security-guidance) on this service.
+
+## How long will the service last?
+
+We have identified on-going funding sources for the service and have no immediate plans for its retirement.
+
+## Is the service be stable? How will I know of any downtime?
+
+The GitLab management team can only commit to a "best effort" SLA at this time. That being said, the management team actively use GitLab to manage the entire workflow of their team and so they are strongly incentivised to ensure its stability.
+
+We have added the service to the UIS status line at https://status.uis.cam.ac.uk/. Announcements of service outage/maintenance will be made using this status line service and via a banner message within GitLab itself.
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